About Imnexia
Imnexia is a growing online store for genuine tech products, including earbuds, smart watches, power banks, chargers, SSDs and speakers. We believe good technology should be easy to buy, with honest information and reliable after-sales support. We’re building a friendly team that puts customers first.

About the role
As a Sales & Customer Support Executive, you’ll be the voice of Imnexia. You’ll help customers choose the right product, confirm and track their orders, and solve problems after delivery.

Key responsibilities

• Answer customer questions by phone, WhatsApp, Facebook Messenger and email
• Recommend suitable products, colors, sizes and capacities
• Confirm orders and delivery details with customers
• Coordinate with the delivery team and track parcels until delivery
• Handle replacement, return and warranty requests following company policy
• Update order status and customer records accurately
• Collect customer feedback and share it with the team
• Help achieve monthly sales and customer satisfaction targets

Requirements

• Bachelor’s degree or HSC in any discipline
• 0–2 years of experience in sales, customer service or e-commerce (freshers are welcome)
• Good spoken and written Bengali, and working English
• Basic knowledge of smartphones and gadgets, or a strong interest in learning
• Comfortable with MS Excel/Google Sheets and social media messaging tools
• Polite, patient and good at solving problems.
• Able to work in shifts when needed

Nice to have

• Experience with an e-commerce or retail business
• Knowledge of earbuds, smart watches, chargers or storage devices
• Experience using a POS or order management system

What we offer

• Sales incentives and performance bonus
• Festival bonus, according to company policy
• Product training and career growth
• Staff discounts on Imnexia products
• A friendly, learning-focused work environment

Working hours
[Sunday – Thursday / Saturday – Thursday], [10:00 AM – 7:00 PM]

How to apply
Click Apply Now or email your CV to [application email] with the subject line “Application – Sales & Customer Support Executive”. Please include your phone number and expected salary.